Legal
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
Effective date: July 1, 2026
1. Information We Collect
When you use our website or request a quote, we may collect the following information: • Name, email address, and phone number submitted through contact or booking forms • Property address provided for service estimates • How you heard about us (if provided) • General usage data such as pages visited and time spent on site (non-identifying)
2. How We Use Your Information
We use the information you provide solely to: • Respond to your quote requests and schedule services • Send appointment confirmations and follow-up communications • Improve our website and customer experience We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as our scheduling platform, Jobber) strictly to fulfill your service request. These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.
4. SMS & Phone Communications
If you provide your phone number, you may receive SMS or phone communications related to your service requests, appointment confirmations, and follow-ups from Maddox Bullard Window Cleaning. • Message frequency varies based on your interactions with us. • Message and data rates may apply. • You may opt out at any time by replying STOP to any SMS message. After opting out, you will receive one final confirmation message. • For help, reply HELP or contact us directly at [email protected] or 214-457-7872. • We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes. • Carrier networks are not liable for delayed or undelivered messages.
5. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience. These are used only for functional purposes (such as remembering your preferences) and basic analytics. You can disable cookies in your browser settings at any time without affecting your ability to request a quote.
6. Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. If you would like your information removed from our records, please contact us directly and we will honor your request promptly.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive matters.
8. Third-Party Links
Our website may contain links to third-party sites (such as Google Maps or our Jobber booking portal). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.
9. Children's Privacy
Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it immediately.
10. Your Rights
You have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Opt out of any marketing communications at any time To exercise any of these rights, contact us at [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out: Phone: 214-457-7872 Email: [email protected] Service Area: DFW Metroplex, Texas